HomeLogout Course Content Basics Lesson 1: Winning Hearts Every Day Lesson 2: What Makes Chick-fil-A Unique? Lesson 3: Genuine Hospitality Lesson 4: Appearance and Apparel Standards for Restaurants Lesson 5: Importance of Food Safety Lesson 6: Keeping the Restaurant Secure Throughout the Day Lesson 7: Introduction to Lean Processes Lesson 8: Essential Information About Ordering Lesson 9: Chick-fil-A® App FRONT OF HOUSE Lesson 1: Essential Information about Ordering Lesson 2: Responding to Ingredient Questions and Special Requests Lesson 3: Processing Payment at the Front Counter Lesson 4: Stocking and Restocking Lesson 5: Assembling Food Orders Lesson 6: Clear Condiment Bag Lesson 7: Inside Ordering: Taking and Presenting Meal Lesson 8: Reading Service Receipts Lesson 9: Dining Room: Cleaning, Tables, Chairs, and High Chairs Lesson 10: Dining Room: Cleaning Walls, Windows, Fixtures, and Planters Lesson 11: Restrooms: Essential Information Lesson 12: Playground: Cleaning and Disinfecting Lesson 13: Playground: Essentially Information Back of House Lesson 1: Boards: Preparing Equipment for Breakfast Lesson 2: Boards: Preparing Work Area for Breakfast Lesson 3: Boards: Transitioning to Lunch Lesson 4: Boards: Closing Down Food Safety Lesson 1: Food Prep: Essential Information Lesson 2: Food Safety: Food Allergies and Intolerances Lesson 3: Importance of Food Safety Lesson 4: Storing Food Drive Thru Lesson 1: Drive-Thru: Taking Speaker Order Lesson 2: Drive-Thru: Presenting and Closing Order Lesson 3: Face-to-Face: Overview, Roles and Responsibilities Lesson 4: Face-to-Face: Receiving Order Lesson 5: Face-to-Face: Closing Gaps in Line Lesson 6: Face-to-Face: Leapfrogging Lesson 7: Face-to-Face: Outside Payment Station Lesson 8: Face-to-Face: Serving Guests at the Window
