Quiz for Front of House Lesson 3: Front Counter Core Skills: Machines & Equipment

How can Team Member ensure that leftover Coffee or coffee residue does not impact flavor of fresh brew?

Empty all Coffee from server and run a rinse cycle before each brew cycle
Submerge coffee server into wash sink between brew cycles
Periodically check timer insert for damage
None of the above

When a milkshake station spindle becomes soiled, Team Member should _____.

Wipe spindle with a clean, sanitized towel
Wipe spindle with a dry paper towel
Wipe spindle with a sanitizer wipe
Insert spindle into half-full stainless steel cup of water and turn spinner on until rinsed

Why do tea urns need to be air-dried upside down?

To ensure any leftover tea drains out
To signal that urns have been cleaned
Chemicals used for cleaning/sanitizing can leave a chemical taste if tea urns are not air-dried upside down
All of the above

Most problems with the milkshake base dispenser are caused by _____.

Gaps in door gaskets
Dirty, sticky valves
Using 2% milk beyond its expiration date
Spraying multi-surface cleaner in valves

Each morning, after ice cream machine has been assembled and sanitized, it must be primed to force out remaining sanitizer and to make sure finished product has proper texture when served.

True
False

When installing a new syrup bag-in-box (BIB) for drink tower, which step should be taken?

Set new BIB in place and open it by pulling perforated flap down
Remove and discard dust cap from spout of new BIB
Attach connector securely
All of the above

What item is held in the milkshake base dispenser? (Select all that apply.)

Milkshake base
Iced coffee concentrate
2% milk
Skim milk

Which of the following statements can correctly be made about handling the ice bucket? (Select all that apply.)

Hold ice bucket by handle during ice transfer to avoid touching ice
Never grasp mouth of ice bucket
Never allow ice bucket to touch floor
Wash, rinse and sanitize ice bucket daily

Which statement correctly describes an aspect of cleaning the chilled creamer dispenser? (Select all that apply.)

On days when it is not disassembled, dispenser must be wiped down with a clean, sanitized towel
When disassembling dispenser, take care to keep track of small parts
Dispenser parts must be completely dry before reassembling

If label on syrup bag-in-box for drink tower shows manufacturing date, expiration date is _____ after manufacturing date.

30
60
75
100

The cold plate at bottom of drink tower ice bin should always be covered with at least _____ of ice to keep drink lines cold at all times.

2"
4"
6"
10"

Which of the following statements can correctly be made about maintaining the ice cream machine?

If ice cream machine needs to be moved, always use spindles as handles
When pressing reset button because a freeze-up has occurred, use only a finger to press button (and nothing else)
Replace gaskets, blades and all o-rings twice per year

When installing a new bag-in-box in milkshake base dispenser, which actions should Team Member take?

Use yellow-handled scissors to cut tube at a 90° angle
Cut tube over an empty cup
Check temperature, being very careful not to pierce bag
Pull or stretch tube to fit in vertical groove of valve block

If there is excessive ice buildup in cabinet of milkshake base dispenser, what should Team Member do?

Use spatula to scrape or chip away ice, as much as possible
Leave dispenser empty and turned off overnight to defrost
Both a and b
None of the above

Tea brewer, urn and removable parts must be cleaned on a daily basis to avoid an off taste in tea.

True
False

How long must chilled creamer dispenser cool before adding refrigerated creamer?

10-20 minutes
40-45 minutes
3 hours
8 hours

For ice cream machine to function properly, Icedream mix must be chilled for a minimum of 48 hours.

True
False

How should Team Member verify quality of unsweetened tea?

Remove lid of urn and smell tea
Dispense 6 oz of beverage into cup and taste
Dispense 2 oz of beverage into measuring cup and smell and taste
Both a and b

Which statement correctly describes a check that Team Member should perform related to Lemonade dispenser? (Select all that apply.)

Check dispenser throughout day to make sure product is circulating in bowl
Check temperature of Lemonade after refrigeration system has run for 20 minutes
Take appropriate action if dispensing valve begins to drip
Check whether spray tube develops dark spots

To maintain the drink tower and ice bin, Team Member should _____. (Select all that apply.)

Transfer ice from ice machine bin to drink tower bins in 22 qt containers
Wipe face of drink tower frequently throughout the day to remove splashes
Agitate ice regularly with ice scoop to prevent bridging
Restock ice bins after cleaning at end of day

Which of the following actions should Team Member take regarding the ice machine? (Select all that apply.)

Check ice level in bin every morning
Loosen ice every 2 to 4 hours throughout the day
Keep ice bin doors and windows closed when not in use
None of the above

Which of the following conditions in ice machine should prompt Team Member to take action to solve the problem?

Ice bin gaskets seem loose or damaged
Ice machine makes a grinding noise during operation
Flour, yeast or mold is present in condensation pans or drain tubes
Water runs into floor drain to a greater extent than usual
All of the above

Which of the following conditions should prompt Team Member to arrange for tea brewer to be serviced?

Tea tastes sour
Level of tea in container is too low at end of brew cycle
Temperature of water dispensed by brewer is 195°F or higher
Both a and b

To prevent bridging in the ice bin, Team Member should agitate ice several times throughout the day with _____.

Metal spatula
Chicken fork
Long-handled spoon
Ice scoop

Cleaning the pump from chocolate syrup jug involves which of the following steps? (Select all that apply.)

First, clear chocolate syrup from pump using clean, hot water
In wash sink, pump at least 5 squirts of hot, soapy water through pump
In rinse sink, pump at least 5 squirts of clean, hot water through pump
In sanitizer sink, soak pump for 60 seconds and pump at least 5 squirts of sanitized water through it

Which of the following correctly describes an aspect of caring for the coffee server or brewer? (Select all that apply.)

Always lift coffee server by the handles
Replace entire timer insert when batteries run out of power
Clean brewer, server and removable parts thoroughly so that coffee residue cannot build up

The bowl of the Lemonade dispenser must contain enough product to cover the evaporator at all times during operation.

True
False

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