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Question 1 of 21
1. Question
What are the components of The Core 4? (Select all that apply.)
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Question 2 of 21
2. Question
Which of the following is an appropriate question to ask guest when placing an order in guest’s vehicle? (Select all that apply.)
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Question 3 of 21
3. Question
By mastering the art of conversation, Team Members can _____.
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Question 4 of 21
4. Question
What are the three primary roles Team Members perform at the Front Counter? (Select all that apply.)
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Question 5 of 21
5. Question
Which of the following actions could be categorized as 2nd Mile Service? (Select all that apply.)
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Question 6 of 21
6. Question
Which of the following responsibilities is associated with the Expeditor? (Select all that apply.)
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Question 7 of 21
7. Question
When deciding how to best serve guests, Team Member can observe personal circumstances such as ____. (Select all that apply.)
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Question 8 of 21
8. Question
How can Team Members personally enhance the Recipe for Service?
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Question 9 of 21
9. Question
What elements of a guest’s body language can help Team Member decide how to respond to guest?
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Question 10 of 21
10. Question
When guest places a mobile order, which of the following selections does guest make?
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Question 11 of 21
11. Question
While performing table touch-ins, Team Members should look for other ways to ensure guests feel cared for by going above and beyond expectations.
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Question 12 of 21
12. Question
Who performs table touch-ins? (Select all that apply.)
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Question 13 of 21
13. Question
Which of the following are considered high needs guests? (Select all that apply.)
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Question 14 of 21
14. Question
If guest receives an error message of “There seems to be a connection issue” on Chick-fil-A One app, how can Team Member assist guest?
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Question 15 of 21
15. Question
Which of the following is an example of a message a guest might receive on the Chick-fil-A One app? (Select all that apply.)
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Question 16 of 21
16. Question
What is a key element in successful Drive-Thru operations and excellent service? (Select all that apply.)
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Question 17 of 21
17. Question
If there is a discrepancy between Federal, State and local food safety regulations and Chick-fil-A requirements, how should Team Member respond?
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Question 18 of 21
18. Question
Which of the following statements can correctly be made about performing table touch-ins? (Select all that apply.)
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Question 19 of 21
19. Question
Carrying large orders to car is a 2nd Mile Service requirement.
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Question 20 of 21
20. Question
When Team Members apply The Core 4, they ____.
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Question 21 of 21
21. Question
Guests can use the Chick-fil-A App to place mobile orders, which allows them to order ahead and bypass line.