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  1. Question 1 of 21
    1. Question

    What are the components of The Core 4? (Select all that apply.)

  2. Question 2 of 21
    2. Question

    Which of the following is an appropriate question to ask guest when placing an order in guest’s vehicle? (Select all that apply.)

  3. Question 3 of 21
    3. Question

    By mastering the art of conversation, Team Members can _____.

  4. Question 4 of 21
    4. Question

    What are the three primary roles Team Members perform at the Front Counter? (Select all that apply.)

  5. Question 5 of 21
    5. Question

    Which of the following actions could be categorized as 2nd Mile Service? (Select all that apply.)

  6. Question 6 of 21
    6. Question

    Which of the following responsibilities is associated with the Expeditor? (Select all that apply.)

  7. Question 7 of 21
    7. Question

    When deciding how to best serve guests, Team Member can observe personal circumstances such as ____. (Select all that apply.)

  8. Question 8 of 21
    8. Question

    How can Team Members personally enhance the Recipe for Service?

  9. Question 9 of 21
    9. Question

    What elements of a guest’s body language can help Team Member decide how to respond to guest?

  10. Question 10 of 21
    10. Question

    When guest places a mobile order, which of the following selections does guest make?

  11. Question 11 of 21
    11. Question

    While performing table touch-ins, Team Members should look for other ways to ensure guests feel cared for by going above and beyond expectations.

  12. Question 12 of 21
    12. Question

    Who performs table touch-ins? (Select all that apply.)

  13. Question 13 of 21
    13. Question

    Which of the following are considered high needs guests? (Select all that apply.)

  14. Question 14 of 21
    14. Question

    If guest receives an error message of “There seems to be a connection issue” on Chick-fil-A One app, how can Team Member assist guest?

  15. Question 15 of 21
    15. Question

    Which of the following is an example of a message a guest might receive on the Chick-fil-A One app? (Select all that apply.)

  16. Question 16 of 21
    16. Question

    What is a key element in successful Drive-Thru operations and excellent service? (Select all that apply.)

  17. Question 17 of 21
    17. Question

    If there is a discrepancy between Federal, State and local food safety regulations and Chick-fil-A requirements, how should Team Member respond?

  18. Question 18 of 21
    18. Question

    Which of the following statements can correctly be made about performing table touch-ins? (Select all that apply.)

  19. Question 19 of 21
    19. Question

    Carrying large orders to car is a 2nd Mile Service requirement.

  20. Question 20 of 21
    20. Question

    When Team Members apply The Core 4, they ____.

  21. Question 21 of 21
    21. Question

    Guests can use the Chick-fil-A App to place mobile orders, which allows them to order ahead and bypass line.

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