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What are the components of The Core 4? (Select all that apply.)
Which of the following is an appropriate question to ask guest when placing an order in guest’s vehicle? (Select all that apply.)
By mastering the art of conversation, Team Members can _____.
What are the three primary roles Team Members perform at the Front Counter? (Select all that apply.)
Which of the following actions could be categorized as 2nd Mile Service? (Select all that apply.)
Which of the following responsibilities is associated with the Expeditor? (Select all that apply.)
When deciding how to best serve guests, Team Member can observe personal circumstances such as ____. (Select all that apply.)
How can Team Members personally enhance the Recipe for Service?
What elements of a guest’s body language can help Team Member decide how to respond to guest?
When guest places a mobile order, which of the following selections does guest make?
While performing table touch-ins, Team Members should look for other ways to ensure guests feel cared for by going above and beyond expectations.
Who performs table touch-ins? (Select all that apply.)
Which of the following are considered high needs guests? (Select all that apply.)
If guest receives an error message of “There seems to be a connection issue” on Chick-fil-A One app, how can Team Member assist guest?
Which of the following is an example of a message a guest might receive on the Chick-fil-A One app? (Select all that apply.)
What is a key element in successful Drive-Thru operations and excellent service? (Select all that apply.)
If there is a discrepancy between Federal, State and local food safety regulations and Chick-fil-A requirements, how should Team Member respond?
Which of the following statements can correctly be made about performing table touch-ins? (Select all that apply.)
Carrying large orders to car is a 2nd Mile Service requirement.
When Team Members apply The Core 4, they ____.
Guests can use the Chick-fil-A App to place mobile orders, which allows them to order ahead and bypass line.