Quiz for Drive Thru Lesson 1 – Expeditor/Server

When the Lean cold product assembly and rotation process is implemented correctly, _____.

There is little danger of running low on products during the day
Assembly of special orders is possible, but slowed down by rotation guidelines
Both a and b
None of the above

In Lean cold product rotation, two types of kanbans are used, and they are called _______.

In kanban and out kanban
Push kanban and pull kanban
Pull kanban and reserve kanban
Reserve kanban and ready kanban

When assembling bagged orders, which of the following actions should Team Member take?

Pack cold items below hot items in bag
Pack hot items below cold items in bag
Pack cold and hot items in separate bags
It does not matter how you bag cold and hot items, as long as you assemble order quickly

Greek Yogurt Parfait is served with either one package Harvest Nut Granola on side or _____ is added to parfait.

One portion of Oreo cookie crumbs
One portion of Hershey’s chocolate syrup
One cherry
None of the above

When order includes multiple beverages and/or desserts in cups (3 or more), it is best to place items into a drink carrier.

True
False

Which statement correctly describes a step in presenting an order at Drive-Thru window?

Hand beverage to guest; for cold beverage put half-wrapped straw through lid
Verify food order, and add any necessary condiments, napkins and utensils
Present bag through window so that guest looks up at you
Clear order from KPS monitor before you hand order to guest

What options are available to Team Member for printing a service receipt for order?

Delete order from KPS monitor by highlighting order and pressing BUMP ACTIVE
Print receipt manually by pressing OPTION button
Ask Cashier to print receipt at window
All of the above
Both a and b

Which of the following correctly describes serving pre-packaged beverages? (Select all that apply.)

Check packaging to make sure it is clean and undamaged
For milk, apple juice or orange juice, remove from refrigerator when ordered and make sure it is cold to the touch
If guest requests water (but not bottled water), provide a 14 oz cup without charge

When serving an assembled Greek Yogurt Parfait, which of the following conditions should prompt Team Member to discard the parfait instead of serving it? (Select all that apply.)

Strawberries or blueberries look soft or wilted
Color from strawberries has bled into yogurt
Yogurt is present in rim of lid
Yogurt has separated

Which of the following is offered or made available with Waffle Potato Fries? (Select all that apply.)

1 package Dip & Squeeze Ketchup for small and medium fries
2 packages Dip & Squeeze Ketchup for large fries
1 Honey Roasted BBQ Sauce for small, medium or large fries
1 packet of salt for small, medium or large fries

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