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Question 1 of 15
1. Question
Guests can scan the QR (Quick Response) code on their Chick-fil-A One app any time after transaction has begun.
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Question 2 of 15
2. Question
Which of the following behaviors must be used by Team Members who handle cash? (Select all that apply.)
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Question 3 of 15
3. Question
What should Team Member do when taking a speaker order in the Drive-Thru?
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Question 4 of 15
4. Question
If guest seeks nutritional information, what resources can Team Member suggest?
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Question 5 of 15
5. Question
There is typically no extra charge for _____.
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Question 6 of 15
6. Question
Team Member should request a guest signature on credit card purchases greater than $50 (MasterCard, Discover, American Express) or greater than $25 on Visa card.
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Question 7 of 15
7. Question
A credit card should not be honored as payment for purchase when _____.
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Question 8 of 15
8. Question
Which of the following Team Member practices helps reduce criminal activity related to cash?
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Question 9 of 15
9. Question
Which statement correctly describes a step in presenting an order at Drive-Thru window?
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Question 10 of 15
10. Question
Which of the following statements can correctly be made about Hot Coffee orders in the Drive Thru? (Select all that apply.)
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Question 11 of 15
11. Question
If a fellow Team Member asked, “Can we hold guests’ cell phones to help them?” the answer would be _____.
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Question 12 of 15
12. Question
When you are reviewing the information on a check given to you by guest, you should _____.
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Question 13 of 15
13. Question
If you cannot deliver order to guest in Drive-Thru window within 30 seconds, what steps should you take?
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Question 14 of 15
14. Question
When taking a speaker order in Drive-Thru, which of the following actions should Team Member take? (Select all that apply.)
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Question 15 of 15
15. Question
How should Team Member respond when guests have questions related to food allergies?