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  1. Question 1 of 15
    1. Question

    Guests can scan the QR (Quick Response) code on their Chick-fil-A One app any time after transaction has begun.

  2. Question 2 of 15
    2. Question

    Which of the following behaviors must be used by Team Members who handle cash? (Select all that apply.)

  3. Question 3 of 15
    3. Question

    What should Team Member do when taking a speaker order in the Drive-Thru?

  4. Question 4 of 15
    4. Question

    If guest seeks nutritional information, what resources can Team Member suggest?

  5. Question 5 of 15
    5. Question

    There is typically no extra charge for _____.

  6. Question 6 of 15
    6. Question

    Team Member should request a guest signature on credit card purchases greater than $50 (MasterCard, Discover, American Express) or greater than $25 on Visa card.

  7. Question 7 of 15
    7. Question

    A credit card should not be honored as payment for purchase when _____.

  8. Question 8 of 15
    8. Question

    Which of the following Team Member practices helps reduce criminal activity related to cash?

  9. Question 9 of 15
    9. Question

    Which statement correctly describes a step in presenting an order at Drive-Thru window?

  10. Question 10 of 15
    10. Question

    Which of the following statements can correctly be made about Hot Coffee orders in the Drive Thru? (Select all that apply.)

  11. Question 11 of 15
    11. Question

    If a fellow Team Member asked, “Can we hold guests’ cell phones to help them?” the answer would be _____.

  12. Question 12 of 15
    12. Question

    When you are reviewing the information on a check given to you by guest, you should _____.

  13. Question 13 of 15
    13. Question

    If you cannot deliver order to guest in Drive-Thru window within 30 seconds, what steps should you take?

  14. Question 14 of 15
    14. Question

    When taking a speaker order in Drive-Thru, which of the following actions should Team Member take? (Select all that apply.)

  15. Question 15 of 15
    15. Question

    How should Team Member respond when guests have questions related to food allergies?

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